Data protection • Secure platform • User rights

Privacy Policy

How we protect and handle your personal data

GDPR
Compliant
Secure
Storage
Your
Control

General Privacy Statement

Cybele is committed to protecting your personal data and handling it with the utmost care to safeguard your privacy. This privacy statement explains our guidelines for handling personal data in accordance with the European General Data Protection Regulation (GDPR), which took effect on May 25, 2018.

Like other healthcare and medical information providers, we process personal data. The personal data we collect is used to:

  • Provide healthcare professionals with medication information and clinical guidelines
  • Support evidence-based treatment decisions during pregnancy and breastfeeding
  • Improve our services and user experience
  • Maintain security and prevent fraud
  • Comply with legal obligations

We are committed to maintaining proper technical and organizational safeguards regarding information security and data protection. All personal data will be treated with the utmost care and is not freely accessible to unauthorized persons.

Which Personal Data is Processed and Why

Personal Data We Collect

Cybele processes personal data for the following purposes:

Service Provision & Support

  • Providing access to medication database and clinical information
  • Managing user accounts and subscriptions
  • Responding to inquiries and providing customer support
  • Maintaining and improving our website and services

Newsletter & Communications

  • Sending educational newsletters about medications and clinical updates
  • Notifying you about new resources and guidelines
  • Communicating service updates and important information

Research & Analytics

  • Analyzing usage patterns to improve our services
  • Conducting research on medication information access
  • Understanding user behavior for platform optimization

Legal & Security

  • Complying with legal obligations and regulations
  • Protecting the security and integrity of our platform
  • Detecting and preventing fraudulent activities
  • Resolving disputes and enforcing agreements

Categories of Personal Data Processed

Depending on how you interact with our platform, Cybele may process the following categories of personal data:

Account Information

  • Name and professional title
  • Email address
  • Password
  • Professional credentials and specialty

Contact Information

  • Phone number
  • Address
  • Organization/Institution name

Communication Data

  • Newsletter subscription preferences
  • Communication history with support team
  • Feedback and survey responses

Usage Information

  • IP address
  • Browser type and operating system
  • Pages visited and content accessed
  • Time spent on site
  • Cookies and similar tracking technologies

Limited Sensitive Data

  • Professional medical information you voluntarily provide
  • Data collected in context of academic research (when applicable)

Important: Cybele does not intentionally collect health information about you or your patients. Our platform provides educational resources only and should never be used to store patient health records or sensitive medical information.

Provision of Data to Third Parties

Cybele will not exchange personal data with third parties for financial gain. Personal data will only be transferred to a third party when there is a legal basis to do so, including:

  • When required by law
  • When necessary for the fulfillment of a contract with you
  • When necessary for legitimate interests of Cybele or a third party
  • When you have given explicit, informed consent

Service Providers

Cybele may instruct third parties to perform services on our behalf, such as:

  • Email service providers (for newsletter delivery)
  • Cloud hosting providers (for platform infrastructure)
  • Analytics providers (for usage analysis)
  • Payment processors (for subscription management)

All service providers are bound by data processor agreements that require them to handle personal data confidentially, carefully, and in compliance with privacy legislation.

Legal Obligations & Public Authorities

We may disclose personal data when required by law, such as in response to court orders or legal requests from government authorities.

Business Transfers

If Cybele is involved in a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction. We will notify you of any such change.

Your Rights Regarding Your Personal Data

Under the GDPR and applicable privacy laws, you have the following rights regarding your personal data:

Right to Access

You have the right to request and receive a copy of the personal data we hold about you.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data.

Right to Erasure

You have the right to request deletion of your personal data under certain conditions (also known as the "right to be forgotten").

Right to Restrict Processing

You have the right to request that Cybele restricts the processing of your personal data under certain conditions.

Right to Object

You have the right to object to the processing of your personal data, including for direct marketing purposes.

Right to Data Portability

You have the right to request that we transfer your personal data to another organization or directly to you, under certain conditions and to the extent technically possible.

Right to Withdraw Consent

When our processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before the withdrawal.

Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer:

Data Protection Officer

Email: privacy@cybele.be

Mailing Address:
Cybele
Data Protection Officer
Belgium

Please include a copy of your identity document (front side with name and ID picture) to verify the legitimacy of your request. If you prefer not to share a scan, please provide other identifying information.

We will respond to your request within 30 days of receipt or provide an explanation if we need additional time to process it.

Cookies & Tracking Technologies

What Are Cookies?

Cookies are small files stored on your device that help us remember your preferences, understand how you use our site, and improve your experience. We use both session cookies (which are deleted when you close your browser) and persistent cookies (which remain on your device).

Types of Cookies We Use

Our website uses the following categories of cookies:

Cookie Type Purpose Consent Required
Essential/Necessary Required for site functionality (navigation, security, form submission) No
Performance/Analytics Help us understand how visitors use our site to improve functionality Yes
Marketing/Targeting Used to deliver personalized content and advertisements Yes
Preference Remember your choices and preferences on our site Yes

Managing Cookie Preferences

Most web browsers allow you to control cookies through browser settings. You can:

  • Accept or reject cookies
  • Delete cookies from your device
  • Set preferences for specific types of cookies
  • Opt out of targeted advertising

Note: Disabling essential cookies may affect the functionality of our website. You can still access our content, but some features may not work properly.

Third-Party Cookies

Our website may contain links to external websites and services that use their own cookies. We are not responsible for the privacy practices of third-party sites. Please review their privacy policies for information about their data practices.

Data Security & Protection

Our Commitment to Security

Cybele takes the protection of your personal data seriously and applies industry-standard security measures to prevent unauthorized access, disclosure, alteration, and destruction of your data.

Security Measures We Implement

  • Encryption: Data is transmitted using HTTPS/TLS encryption protocols
  • Secure Storage: Personal data is stored on secured servers with access controls
  • Access Controls: Only authorized personnel with a need to know have access to personal data
  • Regular Updates: We maintain and update our security infrastructure regularly
  • Data Minimization: We collect only the personal data necessary for our stated purposes
  • Confidentiality Agreements: All staff and contractors sign confidentiality agreements

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When data is no longer needed, it is securely deleted or anonymized.

Limitations on Security

While we implement comprehensive security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means to protect your personal data.

Contact & Complaints

Data Protection Officer

If you have questions about this privacy policy or how we handle your personal data, please contact:

Email: privacy@cybele.be

Response Time: We aim to respond to all inquiries within 30 days

Filing a Complaint

If you believe your privacy rights have been violated or have concerns about how we process your data, you have the right to file a complaint with the competent data protection authority in your country:

Belgian Data Protection Authority

For individuals in Belgium:

Note: Filing a complaint with the Data Protection Authority does not limit your right to lodge legal proceedings before a competent court or to request compensation for damages suffered.

VUB Reference

Our privacy practices are guided by principles established in the VUB Privacy Policy, adapted for our healthcare information platform. VUB Privacy Policy

General Terms and Conditions

Introduction

The Cybele website and all information contained therein are owned and operated by Cybele. The website is available for use under the following terms and conditions. By visiting the website, you agree to these terms and conditions.

Changes to the Terms

We may make changes to the Cybele website, including these terms, at any time. You will be legally bound by the updated or amended terms from the first time you use the Cybele website after we publish the changes online.

Intellectual Property Rights

This website contains material owned by or licensed to Cybele. This material may be freely reproduced for educational and non-profit purposes within Belgium, but linking to this website or reproducing it by or for commercial organizations without the express written permission of Cybele is prohibited.

The rights to images, trademarks, trade names, and logos on the Cybele website are owned by Cybele and/or third parties. You must obtain written permission from Cybele before using any images, trademarks, trade names, or logos in any way.

All title, ownership rights, and intellectual property rights in and to Cybele videos and tools remain the property of Cybele.

Disclaimer (Medical Information)

The Cybele website provides medical information that you can use for informational or educational purposes. The Cybele website does not provide medical advice regarding any individual case or patient, nor does the website provide medical or diagnostic services.

Third-Party Websites

We do not control the content of third-party websites or applications. Any links on the Cybele website are provided solely for your convenience. We assume no responsibility for any third-party websites or applications.

Liability

We accept no liability to you if the Cybele website is unavailable at any time. You acknowledge and agree that we are not liable for any injury, loss, damage, costs, or expenses (direct or indirect) arising out of or in connection with the use or misuse of the Cybele website; except to the extent such liability cannot be excluded by law (i.e., our liability for death or personal injury resulting from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under Belgian law).

This means that we have no liability to you (or anyone on whose behalf you use the Cybele website) for:

  • any financial loss you may suffer or any inability to claim payments you may experience;
  • any business losses you may suffer, including loss of revenue, loss of profits, or loss of anticipated savings (whether such losses result directly or indirectly from our negligence);
  • any loss you suffer other than as a result of our negligence or breach of statutory duty;
  • any loss suffered as a result of the negligence of a party other than us.

General

If you have any comments or complaints about this website, please contact us at VUB Cybele Fonds – Laarbeeklaan 103 – 1090 Jette

Policy Updates

Cybele reserves the right to update this privacy policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date below.

Last Updated: December 1, 2025

Effective Date: December 1, 2025